Join a team that puts people first. We're looking for a Filipino Customer Support VA who genuinely enjoys helping others and wants to be the voice of growing brands. You won't just answer tickets — you'll build relationships with customers, solve real problems, and collaborate with product and operations teams to make every interaction better than the last. Here's how we'll work together: - Handle email and live chat with warmth and efficiency - Own the ticket queue — triage, resolve, and follow up - Manage refunds and inquiries with empathy and good judgment - Keep CRM records clean and meaningful - Share customer insights with the team so we continuously improve What you'll bring: - Strong written English that puts people at ease - A problem-solving mindset — you find answers, not excuses - Experience with Zendesk, Gorgias, or Intercom - Calm, professional communication even under pressure Performance-based growth and specialization tracks available.